Returns & Exchanges
At BERO, we want you to be completely satisfied with your gourmet food experience. If your order arrives damaged or doesn't meet our quality standards, we offer a 14-day return window for unopened items.
Initiate Your Request
Contact our customer support team within 14 days of delivery with your order number and a brief explanation for the return.
Verification and Approval
Our quality control team will review your request and, if applicable, ask for photos of damaged packaging or products to approve the claim.
Secure Packaging
Once approved, place the unopened items back in their original shipping box with all protective padding to ensure safe transit back to our warehouse.
Refund Processing
After we receive and inspect your returned items, a full refund or store credit will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing